Effective Date: 21 April 2025
Last Updated: 20 May 2025
Thank you for shopping with DNachiys Foods at dnachiysfoods.com. We’re committed to getting your favorite homemade, natural products delivered safely and promptly to your doorstep.
Order Processing Time
- All orders are processed within 1–3 business days after successful payment.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You’ll receive a confirmation email and tracking details once your order is dispatched.
Where We Deliver
We currently deliver across India.
If you’d like to place an order from outside India, feel free to reach out to us at support@dnachiysfoods.com—we’ll try our best to accommodate your request in the near future.
Shipping Timeline
| Location | Estimated Delivery Time |
|---|
| Tamil Nadu | 2–4 business days |
| Metro Cities | 3–5 business days |
| Rest of India | 4–7 business days |
Note: Delivery timelines are estimated and may vary due to courier delays, weather conditions, or high-volume periods like festivals or promotions.
Shipping Charges
- We offer FREE shipping on all orders above ₹1000 across India – no codes, no conditions!
- For orders below ₹1000, a standard shipping charge will apply based on your delivery location and order weight. The exact amount will be shown at checkout.
Enjoy more of your favorites without worrying about delivery fees.
Delivery Delays or Issues
If your order is delayed beyond the expected timeline, please:
- Check the tracking information provided in your dispatch email
- Contact us at support@dnachiysfoods.com with your Order ID for assistance
We will coordinate with the courier service and keep you informed.
Packaging & Care
All DNachiys Foods products are packed with care using eco-conscious, tamper-proof packaging to preserve freshness and prevent damage during transit.
Receiving Your Order
Upon receiving your package:
- Please inspect the items immediately.
- If your order is damaged or tampered, take clear photos and contact us within 24 hours at support@dnachiysfoods.com.
- Claims without photographic proof or delayed reporting may not be eligible for resolution.
Wrong or Incomplete Address
Please double-check your delivery address during checkout. DNachiys Foods is not responsible for delays or failed deliveries caused by incorrect or incomplete address details. Additional shipping charges may apply for re-delivery.
Our Promise
We’re here to ensure your DNachiys Foods experience is smooth and satisfying – from our kitchen to your home. If something goes wrong, we’ll do our best to make it right.
Need Help?
📧 Email us at: support@dnachiysfoods.com